Surveys shows that poor property maintenance accounts for the majority of complaints made by tenant’s. Nothing causes more conflict and potential vacancies than being inattentive to a tenant’s issue.
You’ll never have to worry about that midnight phone call or have to scramble to find a plumber. Upper Edge Property Management has invested in a comprehensive online maintenance system where a tenant can submit an online ticket request, repairs are quickly assigned to a contractor after obtaining owner permission, progress is tracked online and after the job is complete, a survey is sent to the tenant to ensure they are happy. A tenant will never have to leave a message on a machine: a live person is always available to address their concerns, even after hours, 24 hrs per day, 7 days a week. Unparalleled responsiveness to maintenance needs, keeping your tenants happy for higher retention, lower vacancy and lower turnover costs.