What started out as a pretty rough move in day turned out to be probably one of the best experiences I've had in customer service ever.

Being new tenants to a new building, you'd expect everything to be super organized and professional. Upon moving into our new condo, we quickly realized our building walk-through was far from what we were expecting. Our inspector did not have all the keys to our place, we were missing a garage door opener, front door fobs, and our buzz code key was not programmed to our names. Not what you'd expect right after you hand payment over and this is what you hear.

HOWEVER, after getting into contact with Garret at Upper Edge Management, I can't stress the effort he and his team put in to rectify the entire situation. He had explained that this had never happened before and that due to COVID and the current circumstances, their office was shut down and everyone was working remotely from home. Not only did he and his team go above and beyond to make sure my fiance and I were taken care of, he reassured us that he would have all issued resolved by the next day. He had staff come and drop off all the missing items AND to go even further, he sent a gift to apologize for the inconvenience, though it was not needed!

Being in a customer service based industry, these actions go such a long way in terms of the satisfaction of the customer. I would have never expected such exceptional service after they took my money but Garret proved my fiance and I wrong and went the extra mile.

For anyone who is considering renting/leasing or using Upper Edge Management, I wouldn't hesitate to do so! They are people driven and aim to provide the best service possible.

Thank you so much for all you work Garret, it is much appreciated!

I have been renting a house from Upper Edge for about 9 months. During this time there have been several maintenance issues - a sewer backup from overgrown tree roots; a failed condenser pump that caused some water damage in the basement; huge fallen branches from a big winter storm; and most recently a buzzing doorbell transformer. The online maintenance platform has been easy to use to notify Upper Edge about these issues as they’ve come up. They’ve been quick to respond on the online platform to arrange to send in maintenance people to address the issues that have come up, which I’ve appreciated!

Worthy Construction has had the privilege of working with Upper edge to do repair work on a number of their properties and it has been nothing but smooth sailing! The company is expertly run and very easy to deal with. It has truly been a pleasure and we look forward to continuing our relationship with them

I had the amazing opportunity to worked with Uper Edge Property Management team, and they over exited my expectations around customer experience. I really recommend this company when renting is something you are looking for. They really have the best management property service in Winnipeg.

I rented a house managed by Upper Edge Property Management for 18 months and had exceptional service. The maintenance was prompt and well done, the Customer Service Representatives were professional, prompt and kind. The online maintenance request system was very convenient. I would recommend this company with confidence to anyone looking to rent.

Best recommended property managmant company. This company is awesome. Hat quite a few transaction with them and i am very satified with the service they provide. Thank you so much

“I think highly of the staff at Upper Edge Property Management who strive to make the place where we live safe, secure and comfortable. In spite of the challenges brought on by Covid-19, their hard work and diligence in responding to our needs has been greatly appreciated. Thank you to the staff at Upper Edge Property Management in particular, thanks to TEAM 1 for their understanding and patience.”

I have been with Upper Edge (previously Garamark) for almost 10 years now and they had taken cared of my unit pretty well. I didn’t have any problems with all the tenants that they had rented my unit to. Special thanks to Garret for continuously making changes to better serve their clients.

thanks for helping us out. much appreciated.

Worthy Construction has had the privilege of working with Upper edge to do repair work on a number of their properties and it has been nothing but smooth sailing! The company is expertly run and very easy to deal with. It has truly been a pleasure and we look forward to continuing our relationship with them

We are property owners who have used Upper Edge Property Management for the past two and a half years.

We have been very happy with the service provided by Upper Edge. We noticed that the service, which had been good, improved further when the business transitioned from Garamark (previous name) to Upper Edge. The efforts to refocus on customer service have not gone unnoticed.

As a property owner, the company has provided valuable information for me to evaluate my options in how to best manage the property. Moreover, they just went the extra mile by helping represent me at a municipal government hearing (I live out of province) on one day’s notice. Because there was such little notice, Garret Wong, the President of Upper Edge, went and personally handled the matter, because all of his staff were already scheduled to do other things.

To sum it up, it has been a relief to know that the property we own has been well managed in our absence.

I have dealt with Upper Edge Property Management team for over a year now and have always found them extremely professional and knowledgeable.

The technology they use is extremely user friendly and a Godsend for property owners. I Highly Recommend Upper Edge Property Management for all your investment property needs.

We have always had great service with Upper Edge under their past company name and presently. Very professional and great customer service and communication. They really value their owners and tenants and have their best interests in mind. Can’t say enough great things about this company.

Garret Wong is focused and means business. He has built his company to treat his customers with respect and provide the best service Possible! I recommend Upper Edge to anyone not living in the community and owning rental properties in Winnipeg.

Like most property owners, we were always looking to find a balance between 'feeling in-control' and 'having someone else look after property management for us'. Letting go and trusting someone else was quite scary and we never felt ready to take that leap.

We heard about Upper Edge from our network and heard great things. Last year, we moved our whole residential Real Estate portfolio with Upper Edge. What a difference it has made! Garret' and his entire team is prompt, dedicated, informed and are very pleasant to deal with. Their timely reporting, team concept instead of hinging their entire business on a handful of individuals and having an online profile has made my life so much easier. Be it rent collection, utilities, maintenance, vacancy, dealing with difficult tenants or financial reporting, Upper Edge looks after it all which is a huge load off of my shoulders.

Pricing is very affordable specially given that it frees up my time to focus on other priorities like family, other businesses and volunteering in community. I am relaxed, more productive and feel much more educated and in control now that I now have handy access to people who live and breathe Real Estate and I have someone who keeps my interests protected at all times. We are very happy with our decision and look forward to working with Upper Edge for years to come. Thank you Garret and everyone in the team!

I want to thank Garret Wong and Upper Edge Property Management for their expertise and advice. They gave me lots of valuable tips when navigating a very difficult situation. They are a wealth of knowledge! Very grateful for the time they spent guiding me.

My maintenance service requests are responded to immediately on the Property Meld electronic system and subsequently handled in very timely manner. Great service and much appreciated.

It has been great working with Garrett over the last few years. I don’t live near my rental and rely heavily on Upper Edge’s expertise. Upper Edge is prompt in responding to messages and deals with issue in a timely manner. I would highly recommend this property management company.

I've never met a company who are more professional and competent than Upper Edge. My interactions with them were friendly, efficient and made me feel at ease. I was very impressed with their modern offices and technology. I would highly recommend them to anyone looking for a trustworthy company to manage their property!

The staff really work as a team and maintenance is quick to respond and fix. I took star off because as management they can do their best to take care of their tennants, but ultimately it's the owners of the rentals that have to approve and pay for properties repairs and upkeep. I've read reviews on other prop management companies and I'm happy I'm with upper edge and they have helped me get a home with my dog and continue to provide quick response and maintenance even during covid. Thank you all for your help !

Sorry about the mix up I thought I put 4 stars. I wanted to put a review for someone I know renting from you. To let others know you are a good company to rent from. You dealt with a situation good with them and all of their family and friends are grateful for that

Probably the most reputable and professional property management company in the city. Garret and his team are very knowledgeable and care about their partners, tenants and landlords. I highly recommend them

We first moved into a property managed by Upper Edge in February, the property had a few problems and Upper Edge always did the most they could for us and provided great support during those hard times. I want to thank Mario and the women in the office, when we needed to find another property Mario went above and beyond expectations and showed us one as it was coming on the market to give us a better chance of being approved. Upper edge really does do everything in their power to help you get into a property and I can assure you if I ever have to rent it will be through them.

Great company! I had peace of mind the entire time they were looking after my property. Extremely friendly staff. Prompt response times. Would highly recommend to anyone looking for a property manager.

I have known Garret for almost a year now and Upper Edge Started managing my rental property a few months ago, I wish i had used them for their services since I bought this property but I guess it is never too late. Great company to deal with and great staff. I highly recommend their services to all in need.

Upper edge is a professional property management company. I Sukhpal Singh with upper edge almost 4 years and had very good experience. Company staff very professional to managing properties. Every single employee that works for this company treats you with respect and dignity. Today I spoke with Tasha, she’s amazing and answered all my questions , so I am satisfied. Great company and awesome customer service.

Workman arrived on time, called Ahead to let me know he was on his way. He finished the job in about 15-20 minutes. Very polite and courteous.

New to the landlord world and soon found out there are a lot of players in the game and if you don’t know the tenancy branch system well then you can and will be eaten by the sharks.

So thankful for the help and guidance from Garrett who had helped me with tenant name searches and advice on how to move forward with troubled tenants. The company provides free videos made available to anyone on their Facebook page which I found very informative for new landlords and tenants.

Thanks for all the help! Appreciate it more than you know!

I want to thank Garret and his upper edge team for an amazing service!

They always go above and beyond to their client!

If you are looking for a property management this guys won’t disappoint you!

I recommend them to anyone!
10/10.

Keep up the good work team!

I have been renting a property for several years.
Upper Edge has been great to me.
They are prompt, friendly and attentive to my needs.
I love the property I rent from them as well.
Recently they did maintenance on tiling, paint, and garage door
and they did great job at getting the work done.
Five Star service!