Workman arrived on time, called Ahead to let me know he was on his way. He finished the job in about 15-20 minutes. Very polite and courteous.

What started out as a pretty rough move in day turned out to be probably one of the best experiences I've had in customer service ever.

Being new tenants to a new building, you'd expect everything to be super organized and professional. Upon moving into our new condo, we quickly realized our building walk-through was far from what we were expecting. Our inspector did not have all the keys to our place, we were missing a garage door opener, front door fobs, and our buzz code key was not programmed to our names. Not what you'd expect right after you hand payment over and this is what you hear.

HOWEVER, after getting into contact with Garret at Upper Edge Management, I can't stress the effort he and his team put in to rectify the entire situation. He had explained that this had never happened before and that due to COVID and the current circumstances, their office was shut down and everyone was working remotely from home. Not only did he and his team go above and beyond to make sure my fiance and I were taken care of, he reassured us that he would have all issued resolved by the next day. He had staff come and drop off all the missing items AND to go even further, he sent a gift to apologize for the inconvenience, though it was not needed!

Being in a customer service based industry, these actions go such a long way in terms of the satisfaction of the customer. I would have never expected such exceptional service after they took my money but Garret proved my fiance and I wrong and went the extra mile.

For anyone who is considering renting/leasing or using Upper Edge Management, I wouldn't hesitate to do so! They are people driven and aim to provide the best service possible.

Thank you so much for all you work Garret, it is much appreciated!

I have been using Upper Edge for the better part of the last year. There is no-one else I would trust to manage all my properties. They truly do have a state of the art system that can ensure you are truly hands off with your rental properties. They can take care of it all or cater to your needs as a landlord. Garret is truly a stand up guy as well and is always there to help when needed! As a realtor, they are my first referral 100% of the time when sending my clients their way for their investment purchases!

Every time I had a question / problem with my rental, they were ready to go as soon as possible. They are really helpful and kind. Thank you Upper Edge Property Management team. You rock!

I am the founder of two organizations locally in Winnipeg within the Real Estate Industry. I am taking time today to leave a review as I've seen firsthand Upper Edge's great work with both tenants & landlords as well. From the referrals, I've connected with Upper Edge I have heard nothing but great things. The reason I elect to refer to Upper Edge is that I recognize the care for both landlords and tenants that they serve. The services themselves are something I have not personally seen from others and for that reason, I've referred Upper Edge to many landlords in Winnipeg who value services such as they offer. The gratitude expressed received afterwards speaks for itself.

I have leased a residential property from Upper Edge
( new build) I have had 5 issues and I am happy to say that upper edge has responded professionally and quickly
#1 door code for front entrance same day positive response from them completing the request
#2 main alarm code to control an alarm system that wasn’t suppose to be activated responded positively completing the request even at 12:30 at night
#3 replacing broken shelve in fridge completed within 2 days
# 4 heating and cooking supply to a bedroom ongoing but have had there heating vendor respond
#5 electrical outlets to be installed in basement ongoing but have responded

From my experience so far I can only supply positive comments in regards to the professionalism they have shown

Had a bathroom renovation completed by one of their contractors Todd, he was very thorough in his work and communication about the work being done and the time which it would need to be completed. I would highly recommend Upper Edge and their repair staff.

Like most property owners, we were always looking to find a balance between 'feeling in-control' and 'having someone else look after property management for us'. Letting go and trusting someone else was quite scary and we never felt ready to take that leap.

We heard about Upper Edge from our network and heard great things. Last year, we moved our whole residential Real Estate portfolio with Upper Edge. What a difference it has made! Garret' and his entire team is prompt, dedicated, informed and are very pleasant to deal with. Their timely reporting, team concept instead of hinging their entire business on a handful of individuals and having an online profile has made my life so much easier. Be it rent collection, utilities, maintenance, vacancy, dealing with difficult tenants or financial reporting, Upper Edge looks after it all which is a huge load off of my shoulders.

Pricing is very affordable specially given that it frees up my time to focus on other priorities like family, other businesses and volunteering in community. I am relaxed, more productive and feel much more educated and in control now that I now have handy access to people who live and breathe Real Estate and I have someone who keeps my interests protected at all times. We are very happy with our decision and look forward to working with Upper Edge for years to come. Thank you Garret and everyone in the team!

My maintenance service requests are responded to immediately on the Property Meld electronic system and subsequently handled in very timely manner. Great service and much appreciated.

Awesome company to work with. They are accommodating and will always try to help you as best as they can. I recommend working with Upper Edge Property Management if you need a place.

I’m incredibly pleased with the exceptional service provided by this property management company. Their prompt response to inquiries and maintenance requests is truly impressive. Whenever I’ve needed repairs, their skilled team has swiftly resolved the issues, ensuring a hassle-free experience. I’m grateful for their dedication to maintaining the property and their commitment to delivering top-notch service. Highly recommended!

Great experience with Upper Edge, very professional and organized. We’re quick to respond to any issue, especially Jessica! She was very understanding and helpful. She was always attentive to any request and responded in a timely manner!

I have leased a residential property from Upper Edge
( new build) I have had 5 issues and I am happy to say that upper edge has responded professionally and quickly
#1 door code for front entrance same day positive response from them completing the request
#2 main alarm code to control an alarm system that wasn’t suppose to be activated responded positively completing the request even at 12:30 at night
#3 replacing broken shelve in fridge completed within 2 days
# 4 heating and cooking supply to a bedroom ongoing but have had there heating vendor respond
#5 electrical outlets to be installed in basement ongoing but have responded

From my experience so far I can only supply positive comments in regards to the professionalism they have shown

Upper Edge Property Management has been nothing but fantastic to work with! I work with an electrical company called MAKA Power and we do lot's of their electrical maintenance. Upper Edge's properties are always in incredible shape and they are quick to fix any issues.

Working with Upper Edge has been a smooth and pleasant process. They were very quick to respond to any questions or concerns I had.
Special thank you to Alejandro for all of his hard work!

Upper Edge managed my home rental while I was away in BC for a few years. The system is convenient in terms of being able to look online if a work order (meld) was submitted, and input was required. They were prompt at sending in their contractors for various repairs. They also have extra services like eaves trough cleaning, sidewalk snow removal and lawn care. There is also a service they provide when the rental is vacant, between renters so that house insurance won't lapse between tenant move-out/move-ins. Upper Edge was recommended to me by a cousin who has two properties she rents out in Winnipeg. They will check out rental candidates and have a series of criteria the potential candidates must meet to be considered. For the most part a good experience and a relief not to have to cover al the details myself while away.

I have worked closely with Upper Edge on multiple occasion with clients looking to invest in Real Estate in the Winnipeg and surrounding area. They have very responsive operating systems to give a proper management experience. I would not hesitate to use them in the future and I often recommend them to friends family and clients who are looking for a good management company.

Having a great experience renting from upper edge! They are fast to fix things when needed and all their staff is pleasant to deal with.

Exceptional experience with this company! All representatives from the office staff to the maintenance department, contractors and property inspectors have been extremely helpful, knowledgeable, understanding and willing to go above and beyond to do a good job! I am happy with the customer service experience and thrilled to have found my new home, Mariana was especially helpful throughout my application process 🙂 thank you all very much for all of your hard work!

Garret and his team provide excellent service and communication. We use this company for all of our investment properties in Winnipeg. Highly recommend this property management company.

Very happy with Upper Edge's Maintenance Department. Very prompt in responding to issues. Quite a nice change from previous rental companies Ive interacted with. Highly recommend dealing with Upper Edge.

I owned a single family house that was managed by Upper Edge for ten years. I cannot recommend them enough. Garret and his team always took my best interests to heart. Their management system has developed considerably over the years, and they now run a modern suite of software that provides clear visibility and communications on all maintenance issues, tenancy issues, etc. The team responds quickly to enquiries, and always go above and beyond to figure things out when an unusual situation arises. In the rare event that there was an issue or a disagreement, Garret has always ensured that it is settled as quickly and as equitably as possible. I have owned rental properties in three different countries and I have worked with numerous property managers over the last 20 years. Upper Edge is one of the best I have ever worked with.

We are property owners who have used Upper Edge Property Management for the past two and a half years.

We have been very happy with the service provided by Upper Edge. We noticed that the service, which had been good, improved further when the business transitioned from Garamark (previous name) to Upper Edge. The efforts to refocus on customer service have not gone unnoticed.

As a property owner, the company has provided valuable information for me to evaluate my options in how to best manage the property. Moreover, they just went the extra mile by helping represent me at a municipal government hearing (I live out of province) on one day’s notice. Because there was such little notice, Garret Wong, the President of Upper Edge, went and personally handled the matter, because all of his staff were already scheduled to do other things.

To sum it up, it has been a relief to know that the property we own has been well managed in our absence.

We have been working with Upper Edge consistently for 2 years. The staff are friendly, competent and professional. Garret and Nicole are quick to respond and easy to communicate with. We are very happy with the ongoing relationship that has developed with everyone at this company. Great people!

I have been renting a property for several years.
Upper Edge has been great to me.
They are prompt, friendly and attentive to my needs.
I love the property I rent from them as well.
Recently they did maintenance on tiling, paint, and garage door
and they did great job at getting the work done.
Five Star service!

Garret is such an amazing Personality he is very knowledgeable about Real estate Market. Rentals, his management and quick repose to all the enquiries made things much easier. Specially when you are working with rental investor either for single family houses or multi-unit building. Upper Edge Property Management is the Right choice to contact for all the property Management needs.

I've been using UpperEdge to manage my property for several years now and have been thoroughly happy with their service! They are fast and efficient in dealing with my tenants needs and keep me informed of what's going on every step of the way. Their maintenance systems are easy to use and the staff are super friendly and helpful 🙂

We recently had a garage door malfunction on a Sunday night. The door completely went off track and twisted the frame. The result was that the door would not close! We store some valuable in the garage therefore I immediately sent an email to Upper Edge.

I could not recall how to post a service ticket therefore I truly thought i would get no response until Monday..which would leave the garage totally exposed overnight.

Totally surprised!! We received a response almost immediately after sending the email. We explained the problem and were told that a repair company would contact us immediately.

While we did need to wait until the next morning, the repair company quickly assessed the problem, advising us of what needed to be done and within an hour, the garage door was fixed.

Our thanks go out to Upper Edge on providing such a quick response, even though I didn’t go through the proper channels.

I am continually impressed with Upper Edge. While their client is the home owner, they have always treated myself (the home renter) with respect and caring!

Thanks Upper Edge!!

The staff really work as a team and maintenance is quick to respond and fix. I took star off because as management they can do their best to take care of their tennants, but ultimately it's the owners of the rentals that have to approve and pay for properties repairs and upkeep. I've read reviews on other prop management companies and I'm happy I'm with upper edge and they have helped me get a home with my dog and continue to provide quick response and maintenance even during covid. Thank you all for your help !

The management are very very helpful. They respond quick to any request you may have, email is replied within hours if not minutes, the repair team are very professionals as well. They are really really great company to rent from. The best decision I have made.